Refund & Cancellation Policy

Last updated: October 2026

This policy explains how cancellations and refunds work for orders paid through SlappX. SlappX is a QR-based ordering service for local shops. Customers pay for their order in the app, and those payments are processed by our payment gateway partner, Cashfree Payments. The shop is the seller and is responsible for preparing the order. SlappX provides the software and facilitates the payment on the shop’s behalf.

Cancelling an order

Once your payment is completed, your order is confirmed and sent to the shop to prepare. A confirmed order cannot be cancelled, and the amount paid is not refundable on request. Please review your items before you pay.

When a shop cannot fulfil an order

If a shop is unable to prepare an order you have paid for, for example when an item is out of stock or the shop is closing, the shop cancels the order and refunds the full amount you paid to you directly, at the counter in cash or by UPI. Refunds are not made through the SlappX app.

How refunds are paid

Refunds for cancelled orders are made by the shop, which receives the payment for your order. Ask the shop at the counter. If a shop has cancelled your paid order and not refunded you, email support@slappx.com with your order number and we will follow it up with the shop.

Failed or duplicate payments

If money is deducted but your order is not confirmed, or you are charged twice for the same order, the extra amount is reversed automatically, usually within 5 to 7 business days. If you do not see it, email support@slappx.com with your order number and the payment details, and we will look into it.

For shop owners

SlappX has no subscription or setup fee, so there is nothing to cancel and nothing billed to refund. If you cancel an order a customer has paid for, refund the customer yourself, in cash or by UPI: the payment for that order is still paid out to you.

Contact

For any cancellation or refund question, email support@slappx.com. We aim to respond within 2 business days.