Terms & Conditions

Last updated: October 2026

By using SlappX you agree to these terms. If you don’t agree, please don’t use the service.

What SlappX is

SlappX is software that lets a shop show its menu through a QR code and take orders from customers’ phones. Customers pay for their order in the app; those payments are processed by our payment gateway partner, Cashfree Payments. Shops pay no subscription or setup fee; see Fees below.

Accounts

Shop owners and staff are responsible for keeping their login details secure, for activity on their account, and for the accuracy of their menu, prices, and item availability.

The shop is the seller

The sale of food or goods is between the customer and the shop. The shop is responsible for preparing and fulfilling the order and for deciding on cancellations and refunds. SlappX provides the software and facilitates online payment on the shop’s behalf through Cashfree, but is not itself a party to the sale. “Order ready” notifications are provided on a best-effort basis and depend on the customer’s device and notification permissions.

Payments, cancellations & refunds

Online payments for orders are processed by Cashfree Payments, and SlappX does not store your full card, UPI, or bank details. Cancellations and refunds are covered by our Refund & Cancellation Policy. In short: once payment is completed an order is confirmed and cannot be cancelled by the customer. If the shop cancels a paid order, the shop refunds the customer directly; SlappX does not issue refunds through the app.

Acceptable use

Don’t misuse the service, attempt to break or probe its security, or upload unlawful content.

Fees

Unless a shop chooses otherwise (below), customers pay the shop’s menu price for online orders and nothing is added at checkout. The shop pays two charges on each online order, deducted from that order’s amount before it is paid out to the shop:

• the payment gateway’s charge, passed on at cost: currently 1.95% of the order value plus 0.30% for same-day settlement, plus GST on both; and
• a SlappX platform fee of 1% of the order value, or the rate set out in the shop’s agreement with SlappX.

A shop may choose instead to have its customers pay these charges. They are then added to the customer’s total and shown before payment, with the payment gateway charge set to cover the gateway’s charge on the whole amount paid, so that the shop receives its menu price.

For a shop’s first 30 days on SlappX, SlappX pays the charges the shop would otherwise bear, and the shop receives the full amount of its online orders. There is no subscription, setup fee or monthly fee, and cash sales a shop records carry no charges. SlappX sets each shop’s platform fee and may change it under the terms of that agreement.

Payouts

Online payments are collected by our payment gateway partner and settled to SlappX. We pay each shop its share of its online orders (the amount paid, less the charges above) into the bank account it gives us in Shop settings, usually on the same day as the order. This includes orders the shop later cancels, since the shop refunds those customers itself. Each payout, with its bank reference, is listed in Shop settings. Cash sales are not paid out by SlappX: that money is already with the shop.

Availability

The service is provided “as is.” We work to keep it running but don’t guarantee uninterrupted availability.

Liability

To the extent permitted by law, SlappX is not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.

Termination

You can stop using SlappX at any time. We may suspend or close accounts that breach these terms.

Changes & governing law

We may update these terms and will revise the date above. These terms are governed by the laws of India.

Contact

Reach us at support@slappx.com.